We are unable to offer refunds, returns, or exchanges. All sales are final. In the event that a product arrived damaged, the customer must contact us at email@example.com within 48 hours of receiving the items. Customer must include photos of the issue and a screenshot of the order confirmation email. COLLECTABLE PRODUCTS / COMICS CANNOT BE TRADED OR RETURNED. ALL SALES ARE FINAL.
At this time there are only two people handling the fulfillment for the SOZOMAIKA team. We will try our best to ship out orders as soon as possible. If you have placed an order with a pre-order it can take 2-5 weeks to be sent out.
Order confirmations can sometimes take up to 24 hours to receive. Be sure to also check your spam folder. If you have not received your order confirmation email after 24 hours, please contact us at firstname.lastname@example.org with your inquiry.
Please contact us immediately, within 48 hours receiving the order, at email@example.com. Please provide us with your order number and multiple photos of the damaged products.Take Note: We do not offer damaged exchanges for collectables / comics.
Please contact firstname.lastname@example.org within 48 hours of receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
Pre-orders take about 2-5 weeks to be shipped out due to seeing how many orders have been placed and to have an adequate amount in stock to ship out to everyone. Do note: CGC orders will take longer to be shipped out and please note if you ordered another item alongside a pre-order item, we will send out your item with the pre-order; hence the delay.