FAQ

If you would like to add a product to an existing order, please contact roxy@sozomaika.com.

There is a 10% cancellation fee on all pre-order items.  All orders are FINAL once items have been shipped.

We do not accept returns or exchanges for change of mind. All orders are final once items have been shipped, except where an item arrives damaged, incorrect, or there is an error with your shipment.

DISCLAIMER: We do our best to provide you with the best copies available.  However, due to the nature of the comic book medium, SOME BOOKS MAY HAVE MINOR IMPERFECTIONS DUE TO THE PRINTING PROCESS.

Printer defects are not considered damaged. In the case of damaged items/errors due to shipping, please contact us at roxy@sozomaika.com within 48 hours of receiving your shipment.

Please email us at roxy@sozomaika.com.

Digital products are delivered electronically and will not be physically shipped. After your purchase is completed, you will receive access to the downloadable files associated with your order.

If you experience any problems accessing or downloading your purchase, please contact roxy@sozomaika.com for assistance.

Due to the nature of digital products, all digital product sales are final once the digital content has been delivered or made available for download. Digital products are not eligible for returns, exchanges, or refunds after delivery.

If you accidentally purchase a digital product or experience a technical issue with your order, please contact roxy@sozomaika.com as soon as possible. We will review technical and order issues on a case-by-case basis.

Purchasing a digital product grants you access to use the product according to the license terms provided with the product or stated on its product page. Purchasing a digital product does not transfer ownership of the underlying artwork, files, intellectual property, or copyright.

Digital products may not be redistributed, resold, shared, uploaded for others to download, or otherwise made available to third parties unless the applicable product license specifically permits it.

Please review the individual product description for any product-specific usage or licensing terms before purchasing.

Items will be shipped within 3-10 business days after arriving at our facility.  Orders will begin to ship when the last item in your order has arrived at our facility.  In larger orders, we may split your order so that you may receive some items sooner.