Refund policy
RETURNS/CANCELLATIONS AND SHIPPING TERMS OF AGREEMENT
These terms apply to purchases made through Sozomaika.com. Additional conditions applicable to pre-orders, signed merchandise, comics, CGC items, and digital goods are described below.
____________________________________________________________________________________
RETURNS/CANCELLATION
There is a 10% cancellation fee on all pre-order items, except pre-order signature items, which are final sale and cannot be cancelled or refunded. All orders are final once items have been shipped.
DISCLAIMER: We do our best to provide you with the best copies available. However, due to the nature of the comic book medium, SOME BOOKS MAY HAVE MINOR IMPERFECTIONS DUE TO THE PRINTING PROCESS.
Printer defects are not considered damaged.
In the case of damaged items/errors due to shipping, please contact us at roxy@sozomaika.com within 48 hours of receiving your shipment.
SIGNATURE ITEMS
Signed merchandise requires additional processing and transit time. Inventory must first be shipped to Sozomaika for signing and then returned to our fulfillment facility before customer orders can be packed and shipped. Estimated ship dates for signed items are subject to change due to artist scheduling, transportation delays, or other logistical circumstances. Pre-order signature items are final sale and are not eligible for cancellation or refund.
CGC PRE-ORDERS
Our 9.8 CGC offering is a guarantee. In the event we are unable to fulfill your order, a full CREDIT for the entire purchase amount will be issued and you will still receive the lower grade product. No refunds allowed.
CGC cases are NO LONGER guaranteed to be pristine.
Some CGC cases may come with normal scuffing attributed to the encapsulation process at CGC. If you are unsatisfied with the quality of your CGC casing, it is your responsibility to contact CGC and arrange re-casing.
SHIPPING
Orders are generally shipped within 3–10 business days after all required inventory has arrived at our fulfillment facility and is ready for fulfillment. Orders containing multiple items will generally begin shipping once the last item in the order has arrived at our facility. For larger orders, we may split the shipment so that available items can be delivered sooner.
DIGITAL GOODS
Digital products are delivered electronically and are not physically shipped. Due to the nature of digital products, all digital product sales are final once the digital content has been delivered or made available for download. Digital products are not eligible for returns, exchanges, or refunds after delivery. If you experience a technical issue accessing your purchase, please contact roxy@sozomaika.com for assistance.