General Shipping Policies:
Please allow 5 to 7 business days for all orders to be fulfilled (with exceptions to holidays, launches, and periods of high volume, here we ask that you allow 7-14 business days for us to fulfill). Orders are not fulfilled over the weekend. Order fulfillments do not include shipping transit time. Shipping transit times vary depending on your shipping address. Do know we are a small team of two and sometimes only one person fulfills the orders. Please see below for more information on transit times.
Once the carrier scans it into their system you will receive a shipment confirmation email to the email address provided under your order. Please check your "junk" mailbox as sometimes confirmation emails may end up there. All shipment confirmation emails contain tracking numbers provided by the relevant carrier.
Please note: items marked as 'PRE-SALE' do not follow standard shipping times. All 'PRE-SALE' items are fulfilled in the order they were received once the items have completed production and have been received. Any order with multiple items that contain a 'PRE-SALE' item will also be delayed.
For more information on shipping policies and our refund/return policies, please keep reading below.
Domestic Shipping Policies:
All domestic orders (within the United States) are shipped USPS First-Class Mail. Domestic orders should typically arrive between 3 to 5 business days after your order has been shipped. If USPS is anticipating delays due to weather or other factors, those updates will be available at usps.com/tracking or https://www.ups.com/track?loc=en_US&requester=ST/
International Shipping Policies:
All international orders are shipped USPS First-Class International Mail. International orders may take up to 3-10 business weeks to arrive.
Please note: once an international order has left the United States, the order is turned over to the local postal service for your country. For questions regarding the tracking and status of your order, once it has left the United States, please direct your inquiries to your local postal service. You may use your USPS First-Class International or UPS Tracking number as a reference. Certain countries require a customs fee be paid for any merchandise purchased outside of your country. We are not responsible for applicable customs fees. Failure to pay customs fees may result in your item being rejected entry and being returned back to our warehouse. For more information regarding returned orders please read our "Return Policies" section below.
Got more questions? Please send us a message along with your order number via the contact form and we'll help you through there.
